Business judgment
A framework grounded in revenue models, customer value, and trust.
A project by Massimo Gaifa
Customer success,
made tangible.
I built AI Moment Mapper to make a strategic question easier to discuss: where should AI do the work, and where does a person make the difference?
My perspective comes from 19 years in CPaaS—communications platforms that businesses build into their products—and experience leading customer success across subscription, usage-based, and hybrid businesses.
What this project demonstrates
Product thinking
An abstract idea turned into a tool people can explore and question.
Practical AI
Clear rules for the map, with AI helping explain the implications.